At Nordic Mobile Support Oy, protecting your privacy is of utmost importance. This policy outlines how we collect, use, disclose, and safeguard your personal data when you access or use our online platform and related services. We comply fully with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your data is handled securely and transparently.
Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our services, including but not limited to your name, contact details, company information, and usage data. Additionally, we may gather technical data such as IP addresses, browser type, operating system, and browsing behavior to enhance the functionality and security of our platform.
Use of Your Data
Your personal data is used solely for the purpose of delivering, maintaining, and improving our customer support automation and mobile support platform services. This includes processing inquiries, integrating AI-driven chatbot functions, analyzing service usage patterns, and providing tailored analytics and reporting solutions. We do not use your information for marketing purposes without your explicit consent.
Legal Basis for Processing
We process your data based on legal grounds prescribed by the GDPR, including contract necessity, legitimate interests aligned with our service objectives, and your consent where applicable. We ensure all processing activities respect your rights and freedoms.
Data Sharing and Disclosure
We may share personal data with trusted third-party service providers who assist us in delivering platform services, such as integration partners and analytics providers. All partners are contractually bound to uphold data confidentiality and comply with relevant data protection laws. We do not sell or rent your personal information to any external parties.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. After the retention period, data is securely deleted or anonymized.
Your Rights
Under GDPR, you have rights regarding your personal data: the right to access, rectify, erase, restrict processing, object to processing, and data portability. You can exercise these rights by contacting us at our registered office. We are committed to responding promptly and transparently to any such requests.
Data Security
We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. Our platform employs state-of-the-art security protocols and regular audits to maintain integrity and confidentiality.
Cookies and Tracking Technologies
Our online platform may use cookies and similar technologies to improve user experience, analyze usage, and support essential functions. You have the option to manage cookie preferences through your browser settings.
International Data Transfers
To provide seamless multi-channel support solutions, your data may be processed or stored in countries outside the European Economic Area. Whenever such transfers occur, we ensure they are protected by adequate safeguards compliant with GDPR standards.
Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children without verified parental consent.
Changes to This Privacy Policy
Nordic Mobile Support Oy reserves the right to update this policy periodically to reflect legal requirements and changes in our practices. We encourage regular review to stay informed about how your information is protected.
Contact Information
For any questions, concerns, or requests related to your personal data or this privacy policy, please direct correspondence to our registered office at:
Your privacy is integral to the design and operation of our platform, and we remain dedicated to protecting the data entrusted to us with silent precision and modern automation.